Privacy Policy

STREAMLUMI — PRIVACY POLICY Effective Date: March 18, 2025 | Last Updated: March 18, 2025

INTRODUCTION

Welcome to StreamLumi ("StreamLumi", "we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use our platform, located at www.streamlumi.com (the "Platform").

StreamLumi is an adult-oriented live streaming platform. By accessing or using the Platform, you confirm that you are at least 18 years of age and consent to the practices described in this Privacy Policy. If you do not agree with the terms outlined herein, please discontinue use of the Platform immediately.

INFORMATION WE COLLECT

1.1 Information You Provide

Account registration details, including your username, email address, date of birth, and password.
Profile information such as your display name, profile photo, and bio.
Payment and billing information processed securely through our payment partners (we do not store full card or banking details).
Identity verification documents required for age and broadcaster compliance purposes.
Communications you send us, including support requests submitted to support@streamlumi.com.
Content you upload, stream, or share on the Platform.

1.2 Information Collected Automatically

IP address, browser type, operating system, and device identifiers.
Usage data including pages visited, features used, session duration, and interaction logs.
Cookies, web beacons, and similar tracking technologies (see Section 6 for details).
Transaction records and subscription history.

HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

To create and manage your account and provide you with access to the Platform.
To process payments and manage subscriptions and token transactions.
To verify your age and identity in compliance with applicable laws and regulations.
To personalise your experience and deliver content relevant to your preferences.
To communicate with you regarding your account, updates, promotions, and support matters.
To monitor and enforce compliance with our Terms of Service and Community Guidelines.
To detect, prevent, and address fraudulent activity, abuse, and security threats.
To analyse usage patterns and improve the functionality and performance of the Platform.
To comply with our legal obligations and respond to lawful requests from authorities.

SHARING OF YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers We engage trusted third-party service providers to assist in operating the Platform, including payment processors, cloud hosting providers, identity verification services, analytics platforms, and customer support tools. These providers are contractually obligated to handle your data securely and solely for the purposes we specify.

3.2 Legal Compliance We may disclose your information where required to do so by law, regulation, court order, or governmental authority, or where we believe disclosure is necessary to protect the rights, property, or safety of StreamLumi, our users, or the public.

3.3 Business Transfers In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on the Platform prior to any such transfer.

3.4 With Your Consent We may share your information with third parties when you have given us your explicit consent to do so.

ADULT CONTENT & BROADCASTER PRIVACY

StreamLumi operates as an adult content platform. We take the privacy and safety of our broadcasters and viewers seriously.

Broadcaster identity information, including legal name and verification documents, is stored securely and is never publicly displayed on the Platform.
Broadcasters may choose their own display name and are not required to use their real name publicly.
We implement strict access controls to limit who within our organisation can access sensitive broadcaster data.
We comply with record-keeping requirements under applicable laws governing adult content platforms, including maintaining performer records as required by law.
Viewers' viewing history and private interactions are kept confidential and are not shared with other users.

DATA RETENTION

We retain your personal information for as long as your account is active or as needed to provide you with our services. Upon account deletion, we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes such as fraud prevention or dispute resolution.

COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance your experience on the Platform. These include:

Essential Cookies: Required for the Platform to function correctly, including session management and security.
Preference Cookies: Used to remember your settings and personalise your experience.
Analytics Cookies: Used to understand how users interact with the Platform and improve its performance.
Marketing Cookies: Used to deliver relevant promotional content, where applicable.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

DATA SECURITY

We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit, encrypted storage of sensitive data, multi-factor authentication options, regular security audits, and strict internal access controls.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. In the event of a data breach that affects your rights and freedoms, we will notify you as required by applicable law.

YOUR RIGHTS & CHOICES

Depending on your jurisdiction, you may have the following rights with respect to your personal information:

Access: The right to request a copy of the personal data we hold about you.
Rectification: The right to request correction of inaccurate or incomplete information.
Erasure: The right to request deletion of your personal data, subject to legal obligations.
Restriction: The right to request that we limit the processing of your data.
Portability: The right to receive your data in a structured, commonly used, machine-readable format.
Objection: The right to object to certain types of processing, including direct marketing.
Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at support@streamlumi.com. We will respond to your request within 30 days.

CHILDREN'S PRIVACY

StreamLumi is strictly intended for adults aged 18 years and older. We do not knowingly collect, solicit, or process personal information from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information. If you believe a minor has accessed our Platform or provided us with personal data, please contact us immediately at support@streamlumi.com.

THIRD-PARTY LINKS & SERVICES

The Platform may contain links to third-party websites or services that are not operated or controlled by StreamLumi. This Privacy Policy does not apply to those third-party services, and we encourage you to review their respective privacy policies. We are not responsible for the privacy practices or content of any third-party sites.

INTERNATIONAL DATA TRANSFERS

StreamLumi operates globally, and your information may be transferred to and processed in countries other than your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection laws, including the use of standard contractual clauses or equivalent mechanisms.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this document and, where appropriate, by sending a notification to your registered email address or displaying a prominent notice on the Platform. Your continued use of the Platform after such changes constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our support team:

StreamLumi Support Team Email: support@streamlumi.com Website: www.streamlumi.com

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